Refund Policy

RETURN POLICY

We want you to be completely satisfied with your online purchase. If you change your mind for any reason, we’ll happily accept a return subject to the following conditions:

  • Sale items or items purchased during a flash sale/promotional event are NOT eligible for a store credit or exchange;
  • Orders which have used a promo code that discounts the order (excluding our Welcome Offer) are NOT eligible for a store credit or exchange;
  • Item/s must be returned within 15 days of receiving your purchase together with original proof of purchase from either our Valuebly.com online store;
  • Item/s must be returned in original condition, unworn, unaltered, unwashed and with their tags attached;
  • Item/s marked as "final sale - no returns or exchanges" cannot be returned. If merchandise is returned despite this policy, items will be sent back to you at an additional charge;
  • Gift Cards may not be returned.

We suggest all items are tried on as soon as they are received to ensure you are able to return items within the returns timeframe. 

Original shipping charges are non-refundable and charges for returned items are the responsibility of the customer. Valuebly.com takes no responsibility for missing incoming deliveries of a return. We encourage you to return your item(s) via registered or traceable postal services as return parcels remain the responsibility of the customer until received by Valuebly.com.

HOW TO RETURN YOUR ORDER

To make a return, follow the steps below:

  1. Send us an email at info@valuebly.com to get started.;
  2. Make sure you have your order number and email address used on the order included in the email.
  3. You will then be emailed next steps with return address details for you to send your item/s back.


You will receive status updates via email once we recieve your parcel and again when it has been processed. When sending your item back, we recommend using a traceable postal service as Valuebly.com is not liable for the loss of garments being returned. 

If you are unsure on the rate you should be charged when shipping back your return, please contact our Customer Care team info@valubely.com as we'll be more than happy to help point you in the right direction.

VALUEBLY PROCESSING YOUR RETURN

We endeavour to process refunds daily but please allow up to 3-5 business days for your return to be processed.

You will receive email notification of when our team has received your return and again when it has been processed.

FAULTY ITEMS

We sincerely apologies for any inconvenience caused by receiving a faulty garment. Please contact our Customer Care team info@valuebly.com with your order number and images of the fault and we will work with you to resolve it as soon as possible.

Please note that faulty items purchased from a Valuebly.com stockist are required to returned to the place of purchase.

PROMO CODES, FLASH SALE & PROMOTIONS RETURN POLICY

All orders placed during a flash sale, promotional event or if a promo code is used to discount your order are considered a sale item and normal sale policy apply.

Items marked as "final sale - no returns or exchanges" cannot be returned. If merchandise is returned despite this policy, items will be sent back to you at an additional charge. 

Orders placed with our Welcome 10% Off Sign Up Offer are NOT entitled to return for a refund, or exchange.

Only regular priced items may be returned, unfortunately sale items are final sale and cannot be returned.